Job Summary
The Account Service Specialist interacts with our customers; responding to inquiries about our products, capabilities, and services. In response to those requests, the Account Service Specialist will design custom product solutions, configure and quote opportunities, as well as process orders.
This position requires analytical skills and attention to detail, but also rewards creative thinkers. Reports to the Sales & Marketing Director.
Responsibilities
– Communicate with clients (telephone, email and in-person) to provide information about our products, services, and capabilities
– Collaborate with customers to help design and manufacture custom solution to their specifications
– Build estimates based on client parameters as well as our own manufacturing capabilities
– Receive and process incoming order requests
– Support the sales team
– Record and analyze customer interactions using Salesforce.com
– Interface with clients regarding order statuses and production questions
– Provide consistently excellent customer service (e.g. prompt follow-up, friendliness)
– Last, but not least, learn everything there is to know about our products, our suppliers and our processes!
Experience & Qualifications
Must Have’s
– Bachelors Degree
– Proficient with modern computer operating systems (we use Macs!)
– Comfortable using spreadsheet and word processing software (Excel, Word, Google Docs, etc)
– Problem solving and analytical thinking skills
– Ability to solve for X in a math problem
– Communicate effectively both verbally and over email
– Understand the principles and processes for providing customer service
– Attention to detail
– Organizational and time management skills
Nice-to-Have’s
– Experience in the printing industry, especially pressure sensitive labels
– Prior use of CRM (customer relationship management) software, particularly Salesforce
– Familiarity using LabelTraxx
About Coast Label Company
Coast Label Company is a privately held, manufacturer of pressure-sensitive labels and tags. Founded more than 40 years ago, we currently occupy an 18,000-square-foot facility in Fountain Valley, California.
We specialize in the custom label solutions, and thus produce products for an interesting and wide range of industries including medical, manufacturing, and consumer goods. There is a very good chance you have walked past one of our labels in your day-to-day activities.
Coast Label is proud to have been won the Best Managed Company award four out of the last six years from the label industry’s trade association, TLMI. In addition to business acumen, quality and environmental consciousness are important parts of our company culture. We are proud to maintain both an internationally recognized quality system and an environmentally-sensitive manufacturing practices designation for our facility.
Culture & Benefits
Coast Label is a equal opportunity employer that encourages personal and professional development. Precision and accuracy are appreciated, as are free thinking and fresh ideas (the President’s door is always open). We have a hard working and steady workforce–the average tenure of our current staff is approximately ten years. To learn more about us, please visit www.coastlabel.com.
We offer competitive wages and a comprehensive benefits package including: a 401K retirement savings plan with employer matching, allowance for a wide selection of medical, dental and vision insurance choices, Flexible Spending Accounts for reimbursement of childcare and out of pocket medical expenses.
If you are interested in this opportunity, please apply online.
